How we've been working with tenants to shape our policies

You said, We Listened

Over the past few months, we’ve been consulting with residents on a range of important policy updates — and we’d like to say a big thank you to everyone who took the time to share their views.

We used a mix of digital surveys and in-person conversations to make sure as many people as possible could get involved. Whether you completed a quick online questionnaire or stopped to chat with us at an event or visit, your feedback has been invaluable.

This approach helps us reach more residents in ways that suit you:

• 📱 Online surveys for convenience and quick feedback
• 🤝 Face-to-face discussions for more detailed conversations
• 🗨️ Community engagement sessions to hear shared experiences

What happens next?

Now that the consultation stage is complete, we are:

• Reviewing all feedback received
• Identifying common themes and suggestions
• Updating policies where appropriate

Your views will directly help shape how we deliver services and support tenants moving forward.

Keeping you updated

We’ll continue to keep you informed as policies are finalised, and we’ll share what’s changing and why — so you can clearly see how your input has made a difference.

If you didn’t get a chance to take part this time, don’t worry — there will be plenty of future opportunities to get involved.

💬 Your voice matters, and we’re committed to making it heard.

👉 Want to get involved in future consultations? 

Keep an eye on this page or follow us on social media for upcoming surveys and opportunities to share your views.