We want to let residents know about an important change to the allpay payment system.

From Monday 11 May 2026, the allpay app and allpay Internet Payments portal will no longer be available.
To avoid any disruption to your rent or other payments, you’ll need to move to the new allpayments system.

What do I need to do?

Getting set up is quick and easy:

• Visit 👉 Allpay
• Or download the allpayments app from your phone’s app store
• You can sign in using your existing details, or set up a new account if you haven’t used allpayments before

Need help?

allpay has created helpful guidance, including:

• Step‑by‑step support
• Frequently asked questions
• Help using the new app or website

You can access further support at:
👉 Allpay

If you need additional help with making payments, please contact us and a member of the team will be happy to support you.

The Management Committee has approved a rent increase of 8.5%, following consultation with tenants. This increase is essential to allow us to continue investing in your homes and communities, while maintaining the services we provide.

All tenants should now have received a letter confirming your new rent charge from 28 March 2026.

What You Need to Do

If you pay by Housing Benefit

You do not need to take any action.
If your circumstances have changed, please call 0300 300 0204.

If you pay by Universal Credit

Please update your housing costs on your UC journal on Saturday 28 March 2026.
If you have a telephone claim, call 0800 328 5644 on Monday 30 March 2026 to report your new rent.
You will need your rent letter when calling.

If you pay by Direct Debit

You will receive a letter or email in March confirming your new Direct Debit amount.

If you have a payment arrangement with us

Please increase your payments to include the new rent amount.
If you need help with this, contact the Rents Team on 0141 887 8613.

Help with Paying Your Rent

You may be entitled to Universal Credit or Housing Benefit to help with your rent. We can also support you with affordable payment arrangements.
Please email rentsadvice@williamsburghha.co.uk for assistance.

Our Financial Wellbeing Team can also help with benefit checks, income maximisation and energy support.
Contact Kamila Feddek at 0141 847 6375 or kamila.feddek@williamsburghha.co.uk

Rent Increases

From April, your rent may increase.
If your benefits don’t cover the full amount, you’ll need to pay the difference.

Make sure you update your details:

• Universal Credit:
  Report the change to your housing costs through your UC journal.
• Housing Benefit:
  Contact Renfrewshire Council to update your claim as soon as the change takes effect.

Updating your information promptly helps keep payments accurate and prevents arrears.

Changes to Universal Credit

Transitional Protection

If you receive transitional protection, this may reduce if your income or housing costs increase. Our team can help you check whether this affects you.

LCWRA Replaced by the Health Element (from 6 April)

The Limited Capability for Work and Work‑Related Activity (LCWRA) element (around £423 per month) is being replaced with a lower Health Element (around £217 per month) for people newly assessed after 6 April 2026.

If you currently receive LCWRA, this change does not apply to your existing award.

Support for Families in Scotland

Scottish families affected by the two‑child limit may now receive additional support for children who were previously excluded.
This additional payment can help with:

• food and essential items
• clothing and school costs
• childcare

If you’re unsure whether this applies to your family, we can help check.

Extra Support You May Be Able to Access

There are several sources of additional help:

• Discretionary Housing Payments (DHP):
  Short‑term assistance if your rent isn’t fully covered.
• Energy vouchers:
  Help with rising energy costs for eligible households.
• Charitable grants:
  Support from local and national charities for essential items and emergencies.

If you’re not sure what you might qualify for, we’re here to guide you.

How Our Financial Wellbeing Team Can Help

We offer confidential, practical support with:

• Benefit checks and income maximisation
• Understanding your Universal Credit changes
• Applications for extra housing support
• Budgeting and money advice

Even a short appointment could reveal extra income or support you didn’t know you were entitled to.

If you’re worried about your energy bills, rent, benefits or household budget, our Financial Wellbeing Team can help with:

• Benefit checks
• Income maximisation
• Budgeting advice
• Energy support and help with bills
• Access to grants, vouchers and discounts

Get in touch for a confidential appointment:
📧 kamila.feddek@williamsburghha.co.uk
📞 0141 887 8613

Reaching out early can make all the difference.

And keep an eye out — more energy awareness sessions are on the way!

Welcome to the Williamsburgh Housing Tenant Handbook — your essential guide to understanding your home, your tenancy, and the services we provide.
Whether you’re a new tenant or have been part of our community for years, this handbook gives you clear, practical information to help you feel confident and supported throughout your time with us.

We’ve made the handbook easy to access in several formats — including a modern flipbook-style online version, a downloadable PDF, and a QR code you can scan on your smartphone.