Moving On & Ending Your Tenancy
We know there's lots of different reason why you might want to move out of your home and we're here to support you through the process of ending your tenancy

If you decide you want to move out, you’ll need to get in touch with us first and complete some paperwork. This is called giving notice and 28 days advance notice is required - Please see your tenancy agreement for further information.

The easiest way to do this is by completing our online form. We will officially accept this as notice from the date we received it.

If you let us know that you want to move out in person, or over the phone, we still can’t officially accept it until we’ve received your notice in writing (by completing our online form or by letter).

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What should I do once I've given notice?

Here’s some things you’ll need to do:

• Keep a copy of your notice of termination form
• Check we’ve got your notice of termination form after a couple of days if you’ve not heard from us
• Provide access to your home to let us carry out an inspection as early as possible
• Don’t post your keys - we’ll let you know how you should return your keys to us before you move out
• Keep paying rent up until the end of your notice period (known as a tenancy end date)

We need 28 days’ written notice. You’ll find the amount of notice you need to give in the agreement you signed when you moved in.

Leaving Your Tenancy Early

If you need to move out before your notice period ends, please contact us via our Contact Us page. We understand circumstances can change, and we’ll do our best to support you.

Common reasons include:

• Job changes or relocation
• Caring responsibilities
• Relationship breakdown
• Escaping domestic abuse (support is available from organisations like Women’s Aid and Men’s Advice Line)

Please note: Rent will still be charged for the full notice period as per your tenancy agreement.

When your notice period is nearly up and you’re packing to leave your old home, we need you to remember a few important points:

• Make sure all of your utility bills are paid up to date and that you’ve told your suppliers the date that you’re moving.
• Don’t forget to give us all copies of your keys - if you don’t, we’ll probably have to charge you for the cost of changing the locks. keys should be returned by 12 noon on your leaving date.
• We will carry out an End of Tenancy home visit, this will be arranged by email or phone.
• Leave your home empty and in a clean condition - Any repairs we asked you to complete should be finished before you move out.
• If you need to organise a special uplift for unwanted items, please contact the Council's special uplift service on 0800 3000 300.
• If you have vacated the property without completing the repair work required or we establish the property has been damaged, we will have to charge you for the work. Please refer to your tenancy agreement for further details.
• If we previously gave you permission to carry out improvements to your home you may be entitled to compensation - please check with us if you’re not sure.
• We’ll need you to leave us a forwarding address in case we need to send you anything or contact you in the future, e.g. refund of rent.

If you no longer wish to move our of your home, please contact us as soon as possible. Please be aware if the notice period is up and your tenancy has already ended we might’ve already let the property to someone else.

You can still contact us and talk to a member of our team though and we’ll do our very best to help.