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Welcome to Williamsburgh Housing Association

Williamsburgh Housing Association is a locally-based provider of quality, affordable, rented housing. Initially set up to coordinate the improvement of sub-tolerable tenements situated in the east end of Paisley, the Association's role has developed and expanded. Acknowledged as a significant player in Renfrewshire's strategy to tackle poor housing conditions and provide for those in housing need, the Association's activities now extend beyond Paisley into Johnstone and Renfrew. Working with the local communities, we are involved in regeneration initiatives in these areas.


 Scottish Social Housing Charter - WHA's Performance

The Scottish Housing Regulator (SHR) has recently published their reports on how social landlords in Scotland are performing, in relation to the Scottish Social Housing Charter.  Their analysis of landlords' progress towards the standards and outcomes of the Charter, enables WHA tenants to consider how the Association performed in the areas that matter, including homes and rents, neighbourhood management, value for money,  repairs and maintenance.  We hope this information, which is available here, is useful for our residents in considering the Association's performance over the past year.  

For those who might be interested, the SHR provides an on-line comparison tool, which enables tenants to compare our performance with up to 4 other landlords and the Scottish average.  This tool can be accessed via 

The headline results from the SHR's analysis shows an overall strong performance from landlords this year, as well as continued improvement across the Sector, over the first 3 years of the Charter. 


 WHA Needs You

As with all housing associations in Scotland, WHA is run by a Committee of Management, made up primarily of local residents.  Although the Association has professional staff, who are responsible for its operation on a day to day basis, we rely on local volunteers, to work with us in setting the Association’s future direction and ensuring the quality of the services we deliver to our residents. 

Have you ever considered that this might be a role for you? 

We are offering an opportunity for interested people to join our Management Committee. The Committee has overall responsibility for the governance of the organisation, setting the strategic direction of Williamsburgh HA and ensuring that we maintain a high quality service to our customers.


We are looking for volunteers from a variety of backgrounds and a wide range of skills and experience, including community development, housing management and the voluntary sector.  More importantly, however, we are looking for people who want to make a positive contribution.


This is a great opportunity and we want to hear from you.


To find out more, please contact Gordon Williamson on 0141 847 6399 / This e-mail address is being protected from spambots. You need JavaScript enabled to view it or Sheena Gordon on 0141 847 6383 / This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Value for Money

Following up on an article included in our Spring newsletter which reviewed our current and projected rent levels, we would take this opportunity to identify how the income generated is used for the benefit of our residents. 

Your rent allows us to provide:

Good Quality Homes -

  • All WHA properties meet the Scottish Housing Quality Standard.
  • Nine out of ten of our tenants are satisfied with their new home.

A Quality Repairs Service -

  • On average it takes less than 2 hours to complete an emergency repair and less than 4 days to complete non-emergency repairs.
  • Over 95% of repairs are completed first time and 99% of repair appointments are kept. 

New Homes -

  • The provision of new homes through the promotion of new build schemes, with current activity focussed on Paisley and Kilbarchan. 

Management of Our Homes -

  • Maintain affordable rent levels.  Not only are our current rents amongst the lowest in Scotland, our most recent rent increase of 0.7% was one of the smallest increases applied by social landlords nationally.
  • Maintaining our neighbourhoods through estate management and dealing with neighbour issues.
  • Responding to the changing needs of our residents by undertaking adaptations to their homes. 

Re-investment in Our Tenants' Homes -

  • We plan to spend £1.75m by way of planned maintenance in our properties over the next 12 months.  This work will include window, bathroom and kitchen replacements. 

 Advice and Guidance -

  • Providing access to quality guidance on benefits, fuel, money and budgeting advice. 

We trust that the above examples show the Association's commitment towards supporting our residents, introducing efficiencies, making best use of our rental income and providing our customer with good value for money. 



 The Scottish Social Housing Charter

Annual Report 2014/15

The Scottish Social Housing Charter became effective in April 2012.  The Charter aims to improve the quality of services provided by all social landlords operating in Scotland.  Following their analysis of the required performance information, the Scottish Housing Regulator has issued a Landlord Report relating to every Scottish social landlord.

The Regulator has made available a national online comparison tool which gives both tenants and landlords a wide range of easily accessible performance information.  This tool can be accessed at

In addition, the Regulator requires each landlord to produce a report annually, outlining their performance in relation to the Charter outcomes.  

 A copy of Williamsburgh H.A.'s report is provided here. 

For your further information, a full copy of Williamsburgh H.A.'s latest accounts can be accessed by clicking here. A full copy of the accounts of our subsidiary, Williamsburgh Property Services, is available here.




Latest News

Telephone Numbers for Emergency Repairs

Please 'click here' for a list of our Emergency ContractorsYou can also refer to the Maintenance Section of the website for further information. 

Winter 2016 Newsletter

View our latest newsletter online please click here

Report on Scottish Social Housing Charter 2016

A copy of our latest annual report is available here 

Significant Performance Failures

The Scottish Housing Regulator (SHR) has published new guidance as to how tenants can raise concerns about Significant Performance Failures (SPF). This fact sheet explains that a SPF is not an individual complaint about services, but a failure on the landlord's part, which puts at significant risk the interests of a number of tenants. This guide, which can be accessed here, explains what a SPF might be and how to report to the SHR.

Renfrewshire Community Safety Services 

A copy of Renfrewshire Community Safety Services leaflet is available by clicking on this link and includes information on:

Wardens, Animal Wardens, Pest Control Officers, ASIST & Mediation Services, Public Health Technicians , Youth Officers, Public Sector Housing Officers, Investigators, Noise Enforcement Officers

Federation of Local Housing Associations

 A copy of FLAIR's Annual Review is available by clicking on this link. 










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