Welcome to Williamsburgh Housing Association
Williamsburgh Housing Association is a locally-based provider of quality, affordable, rented housing. Initially set up to coordinate the improvement of sub-tolerable tenements situated in the east end of Paisley, the Association's role has developed and expanded. Acknowledged as a significant player in Renfrewshire's strategy to tackle poor housing conditions and provide for those in housing need, the Association's activities now extend beyond Paisley into Johnstone and Renfrew. Working with the local communities, we are involved in regeneration initiatives in these areas.
Residents Conference 2016
Arrangements are underway for this year's Residents Conference which will take place on the evening of Wednesday, 31st August 2016, in the Glynhill Hotel. The programme for the evening is being developed and will include keynote speakers, workshops and information stations and, in a departure from the norm, will also incorporate our Annual General Meeting. Please take note of the date and put it in your diary.
Further details will be issued to all residents nearer the date. We hope that as many people as possible, will take the opportunity to come along and hear about what is currently happening in WHA and offer their feedback.
Residents Satisfaction Survey
WHA is committed to listening to tenants and acting on their views. To help us meet this objective, we have commissioned an independent market research company, Research Resource, to undertake a tenant satisfaction survey. This comprehensive survey which we undertake every 3 years, will seek views on the services and information we provide and residents satisfaction with their homes.
These interviews which will be undertaken over the next few weeks will encompass all of our stock. It is really important to us that we monitor the services we give and this survey aims to identify areas where we are getting it right and, more importantly, where we could improve.
We would appreciate that, should you be one of the randomly selected households, you agree to participate.
This exercise is part of the Association's aim to continually improve its service and your feedback is important in our efforts to achieve this goal.
Value for Money
Following up on an article included in our Spring newsletter which reviewed our current and projected rent levels, we would take this opportunity to identify how the income generated is used for the benefit of our residents.
Your rent allows us to provide:
Good Quality Homes -
- All WHA properties meet the Scottish Housing Quality Standard.
- Nine out of ten of our tenants are satisfied with their new home.
A Quality Repairs Service -
- On average it takes less than 2 hours to complete an emergency repair and less than 4 days to complete non-emergency repairs.
- Over 95% of repairs are completed first time and 99% of repair appointments are kept.
New Homes -
- The provision of new homes through the promotion of new build schemes, with current activity focussed on Paisley and Kilbarchan.
Management of Our Homes -
- Maintain affordable rent levels. Not only are our current rents amongst the lowest in Scotland, our most recent rent increase of 0.7% was one of the smallest increases applied by social landlords nationally.
- Maintaining our neighbourhoods through estate management and dealing with neighbour issues.
- Responding to the changing needs of our residents by undertaking adaptations to their homes.
Re-investment in Our Tenants' Homes -
- We plan to spend £1.75m by way of planned maintenance in our properties over the next 12 months. This work will include window, bathroom and kitchen replacements.
Advice and Guidance -
- Providing access to quality guidance on benefits, fuel, money and budgeting advice.
We trust that the above examples show the Association's commitment towards supporting our residents, introducing efficiencies, making best use of our rental income and providing our customer with good value for money.
WHA Needs You
As with all housing associations in Scotland, WHA is run by a Committee of Management, made up primarily of local residents. Although the Association has professional staff, who are responsible for its operation on a day to day basis, we rely on local volunteers, to work with us in setting the Association’s future direction and ensuring the quality of the services we deliver to our residents.
Have you ever considered that this might be a role for you?
We are offering an opportunity for interested people to join our Management Committee. The Committee has overall responsibility for the governance of the organisation, setting the strategic direction of Williamsburgh HA and ensuring that we maintain a high quality service to our customers.
We are looking for volunteers from a variety of backgrounds and a wide range of skills and experience, including community development, housing management and the voluntary sector. More importantly, however, we are looking for people who want to make a positive contribution.
This is a great opportunity and we want to hear from you.
To find out more, please contact Gordon Williamson on 0141 847 6399 /
or Sheena Gordon on 0141 847 6383 /
The Scottish Social Housing Charter
Annual Report 2014/15
The Scottish Social Housing Charter became effective in April 2012. The Charter aims to improve the quality of services provided by all social landlords operating in Scotland. Following their analysis of the required performance information, the Scottish Housing Regulator has issued a Landlord Report relating to every Scottish social landlord.
The Regulator has made available a national online comparison tool which gives both tenants and landlords a wide range of easily accessible performance information. This tool can be accessed at www.scottishhousingregulator.gov.uk
In addition, the Regulator requires each landlord to produce a report annually, outlining their performance in relation to the Charter outcomes.
A copy of Williamsburgh H.A.'s report is provided here.
For your further information, a full copy of Williamsburgh H.A.'s latest accounts can be accessed by clicking here. A full copy of the accounts of our subsidiary, Williamsburgh Property Services, is available here.