Our and Your Responsibilities

It can be pretty frustrating when something in your home breaks. To make sure your repair is dealt with as quickly and smoothly as possible, it’s important you know if the repair is our responsibility or yours. Here you can see some examples of repairs we may be responsible for, but always remember to check your tenancy agreement for full details.

Bathroom 

View our DIY guides 

Williamsburgh's responsibilities:

  • Baths and showers
  • Sinks
  • Toilets
  • Some fixtures and fittings (see your responsibities)
  • Taps
  • Tiles fitted by us








What are my responsibilities:

  • Bath and sink plugs or chains
  • Clearing blockages caused by misuse to baths, sinks and basins
  • Shower curtains or rails
  • Toilet roll holders
  • Toilet Seats

General

View our DIY guides

Williamsburgh's responsibilities:

  • Ceiling hatch
  • Communal lighting
  • Emergency lighting
  • Fire extinguishers
  • Gas appliances
  • Entry phones








What are my responsibilities:

  • Cleaning and replacing carpets and flooring
  • Floor tiles and floor finishes
  • Rubbish disposal
  • Wardrobes

Electricity and power

View our DIY guides 

Williamsburgh's responsibilities:

  • Electrical wiring
  • Fuse boxes
  • Fuses in circuit breakers and fused spurs
  • Wall sockets
  • Washing machine fittings provided by us







What are my responsibilities:

  • For your safety, electrical repairs must always be carries out by someone qualified to do so
  • Domestic appliances such as cookers, freezers, fridges and washing machines (unless provided by Williamsburgh and specifically referenced in your tenancy agreements)
  • Replacing light bulbs
  • Tv Aerials (this might be different if its in a communal area)
  • Tv and telephone outlet points

Kitchen

View our DIY guides 

Williamsburgh's responsibilities:

  • Cooker sockets
  • Drawers
  • Electric cookers provided by us
  • Kitchen units fitted by us
  • Extractor fans

  • Plinths
  • Sink bowls and drainers
  • Tiled splash-backs fitted by us
  • Units
  • Worktops









Plumbing and heating

View our DIY guides 

Williamsburgh's responsibilities:

  • Banging pipes
  • Chimney and flues
  • Domestic cold water supply
  • Kitchen units fitted by us
  • Electric storage system
  • Gas-fired system with radiators
  • Smoke detectors
  • Tiles loose or broken around the fire









Windows and doors

View our DIY guides 

Williamsburgh's responsibilities:

  • All locks fitted by us

  • Door chains fitted by us
  • Door entry systems
  • External doors
  • Handles and latches to internal doors

  • Internal doors
  • replacing glass in doors and screens caused by criminal damage
  • Window frames and fittings








What are my responsibilities:

  • Curtain tracks or poles

  • Doorbells and alarms (if installed by you)
  • Hasps, padlocks or door locks (if installed by you)
  • Replacing glass in doors and screens (unless caused by criminal damage)

  • replacing or cutting new door keys
  • Wilful property damage
  • Internal doors, finishes and fittings damaged by misuse or neglect

Garden and outdoor area

View our DIY guides 

Williamsburgh's responsibilities:

  • Downpipes (rain and soil)
  • Fences between gardens
  • Footpaths
  • Gates
  • Graffitti
  • Loose or missing flashing
  • Manholes and drains
  • Outside decoration
  • Outside woodwork
  • Posts and wires that are boundaries
  • Steps to entrances
  • Gutters
  • Trees in communal areas not adopted by Renfrewshire Council









What are my responsibilities:

  • Cutting grass, hedges or shurbs within your property
  • Sheds
  • Trees within your garden
  • Washing lines or rotary dryers

How do I know who pays for a repair in my home?

Not sure who covers the cost of a broken boiler? A dripping tap? What about a problem in the garden? You can find out who's responsible for what in your tenancy or lease agreement. If we’re responsible then you won’t need to pay for the cost of the repair. But there’s also a few repairs you’ll be responsible for too.

What are Williamsburgh’s responsibilities?

We’ll do everything we can to fix any problems we’re responsible for quickly and efficiently, and you can easily report a repair to us online.

Please bear in mind though that we’ll have to charge you for any repairs that are not our responsibility or any property damage that has been caused through misuse or neglect by you, your family or any visitors you have or any criminal damage. This is called a rechargeable repair.(insert link)

The type of tenancy you have will also affect who’s responsible for what, so make sure you take a look through your tenancy agreement. It’s also important to arrange contents insurance as soon as you move in, in case any of your belongings are damaged in connection to a repair (for example, water damage from burst pipes).

We’ll always carry out repairs in an emergency, even if the repair is your responsibility. If this happens then you might still need to cover the cost of the work. We also will take account of exceptional circumstances.