Change to services effective from Monday 26th April 2021
Following Government guidance, our office remains closed. However our staff are available by phone and email.
We have put measures in place that allow us to continue providing the best service that we can during this difficult time.
Please read below for more information.
If you have accessibility needs, please click on Reciteme for assistance.
We are making essential changes to our service provision because of the Coronavirus (Covid-19) outbreak in the UK. Please read this information, as it will tell you about how to access services and how you, our customers, can play a part in supporting us, and your community through this difficult time.
Our staff are contactable through email, or by phoning their direct dial or their works mobile – details can be found here.
In addition, you can contact us via the website Contact Us and we will get back to you.
In line with new Government Guidance, our routine repairs service has been reinstated. Any routine repairs reported since 23rd December 2020 will now be scheduled together with any repairs reported from 26th April 2021.
To report a repair online, please click here to be taken to our 'Report a Repair' page, for information on reporting repairs (emergency and routine) and to access our Report a Repair tool.
Normal Working Hours - Repairs Phone Number: 0141 887 8613 Gas Servicing: 07915 103763
- Monday-Thursday, 9:00am to 5:00pm
- Friday, 9:00am to 4:00pm
Out of Hours Emergency Repairs Phone Number: 07500 927875
For gas heating repairs, call James Frew (Gas Sure) on 01294 468113
For a suspected Gas Leak, call National Grid 0800 111 999
To assist with call volumes and waiting times we would prefer that you use our website to report a repair.
Gas servicing work can continue to be carried out safely, with the implementation of safe working procedures and incorporating official guidance, including social distancing. We would urge you to co-operate with the contractor (Gas Sure) in allowing access to have this key health and safety check carried out and following the procedures that will be explained to you.
PLANNED & CYCLICAL MAINTENANCE
Our planned maintenance programmed has now been reinstated.
Grass Cutting/Landscape Maintenance:
Following the agreed implementation of safe operating procedures in light of the coronavirus, our Landscape Maintenance contractor will continue to provide services.
END OF TENANCY
Please find all information to End Your Tenancy on our website. Please post your keys and any other paperwork through the side door of the office: Ralston House, Cyril Street, Paisley, PA1 1RW.
APPLYING FOR A HOUSE
We have now re-opened our waiting list and you can apply by downloading and completing our application form by clicking here
PAYING YOUR RENT
It is important that you continue to pay your rent. Please visit our website to see options for paying online or over the telephone.
Pay Your Rent - Please refer to section 12 below if you would like to set up a direct debit or require an up to date rent account balance.
BENEFITS, CRISIS & COMMUNITY CARE GRANTS AND WHAT TO DO IF YOU'RE NO LONGER BEING PAID BY YOUR EMPLOYER
If you need any help or advice, please contact our Tenancy Support Assistant Karen Johnstone. Please contact directly through our website Contact Us and we will get back to you as quickly as possible.
PAYING YOUR FACTORING CHARGES
Factoring invoices are issued quarterly.
Please note, during this challenging time, we would prefer that you make any payment by direct debit, phone or online.
It is important that you continue to pay your factoring charges. Please visit our website to see options to Pay Your Factoring Charge. If, however, you need further information on making payments or want to discuss any aspect of your factoring account, please Contact Us.
LOFT ACCESS KEYS
Please Contact Us via this web-link and we will make the necessary arrangements with you to allow you access if necessary.
Our Housing Management Section has three teams – Rents, Tenancy and Factoring/Allocations. The teams are made up of Housing Officers and Area Housing Assistants.
Each team deals with a variety of housing management issues including;
- Issuing new rent payment cards
- Setting up direct debits
- Addressing rent arrears
- Investigating noise nuisance
- Advising on benefits
- Addressing anti-social behaviour
You can identify the appropriate member of staff to deal with your enquiry by clicking on the link: Housing Management Contact and entering your street name.
CLOSE CLEANING SERVICE
Due to the coronavirus, our close cleaning contractor, Caledonian Maintenance Services, have now amended their close cleaning services.
They will provide an amended cleaning service where they will sanitise all touch points with anti-bacterial products to include doors, door entry systems, handrails, ledges and walls. The floor surfaces will be swept of all debris and spot cleaned to remove spillages and spill marks as required.
We are grateful to Caledonian Maintenance staff for their ongoing support at this time.
BIN MANAGEMENT SERVICE
Our contractor, Caledonian Maintenance Services, continue to provide the bin pull in/out services.
If you require emergency food, please contact the Association and we will make a referral to the Trussell Trust for you. They provide foodbank parcels with a minimum of 3 days tinned and dried food.
Our office is currently closed, but you can contact our Tenancy Support Assistant, Karen Johnstone on 07576 578627, and she will make the necessary arrangements for you.
You should be able to find whatever you are looking for on our website. If not, you can still Contact Us via the web-link, and we'll be happy to help you.
OTHER USEFUL INFORMATION
Latest NHS health advice for individuals - https://www.nhsinform.scot/coronavirus
A free helpline has also been set up for people who do not have symptoms but are looking for general advice: 0800 028 2816.
Stay at home guidance, for people with confirmed or possible COVID-19 is available from the Government's website.
Renfrewshire Health & Social Care Partnership - changes to services https://www.renfrewshire.hscp.scot/changestoservices
Find free, confidential, impartial advice in Renfrewshire - http://advicerenfrewshire.org/
Coronavirus (COVID 19)
Taking personal responsibility for your health For now, taking personal responsibility for our own care, including frequent hand washing and not touching your face, are amongst the UK and Scottish Governments’ key messages.
It is recommended that everyone follows this advice. If you have any worries or concerns you should call NHS 24 on 111 or visit NHS Inform’s website on www.nhsinform.scot/coronavirus
The World Health Organisation has also published a list of protection measures which include:
- Regularly and thoroughly wash your hands with soap and water or clean them with an alcohol-based hand rub;
- Maintain at least 1 metre (3 feet) distance between yourself and anyone who is coughing or sneezing;
- Avoid touching your eyes, nose and mouth;
- Make sure you, and the people around you, follow good respiratory hygiene when you cough or sneeze. Cough or sneeze into an elbow not your hand. Use a tissue where possible and put it in a covered bin immediately;
- Stay home if you feel unwell. If you have a fever, cough and difficulty breathing, seek medical attention and call in advance;
- Keep up to date on the latest COVID-19 hotspots (cities or local areas where COVID-19 is spreading widely). If possible, avoid travelling to these places.
We will update our website as and when there are further developments. Please check frequently for updates.
Please look out for your elderly or vulnerable neighbours if you can do so safely.
The Management and Staff of Williamsburgh Housing Association appreciate your co-operation and understanding at this difficult time.
Please follow all official NHS and Government COVID-19 guidance.
Take care and keep safe.