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Getting the Job Done  Depeding on the nature of the repair reported, a Maintenance Officer may call to examine the problem. The work will be carried out either by one of our employees or one of our approved contractors. Occasionally, a repair may take longer than our target response times. For example, when we, or a contractor, are awaiting a delivery of parts. A member of our Customer Services Team will be able to advise, should you wish to check the progress of a repair. If you are not satisfied with the way a repair has been carried out, contact a member of our Maintenance Section. If you are still not satisfied and wish to take the matter further, you should refer to our Complaints Section. We try to provide an efficient, high quality service. We rely on you, however, to keep us informed, if you are not satisfied with the quality of work undertaken. We appreciate your co-operation in completing the quality satisfaction questionnaire and signing the contractors repair order slip, which also allows us to monitor the service provided. It is our practise to conduct a comprhensive satisfaction survey every 3 years, to receive feedback on our service provision. Your assistance with this research is most appreciated and hopefully you will benefit directly from the results.
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