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How to Report a Repair  Office Hours If you wish to report a repair, please telephone our office on 0141 887 3793 between 9am – 12.30pm and 1.30pm and 5.00pm. You can also call into the office to report a repair during these hours. When reporting a repair you should give as much detail as possible, in order that the work required can be properly assessed. You will be informed when the work will be carried out. You should provide a contact telephone number where possible. If, for any reason, you cannot be available at the agreed time, or if you have decided to leave your key with a neighbour, please advise the office accordingly. Emergencies at Night, Weekends and Holidays Emergency repairs required outwith office hours should be reported by telephoning 0845 930 3031. This number should be used only in the event of a genuine emergency. Repairs Priorities We have an obligation to keep your home wind and watertight and to repair fixtures and fittings where a fault has occurred through fair wear and tear. We aim to complete repairs within the following timescales: Emergency Repairs – initial response within 4 hours and to make safe within 24 hours. These include fire, flood, safety hazard, no electricity, gas or water. Urgent Repairs – repair within 48 hours. These include electrical repairs, no heating or hot water, boarding up broken windows, water leaks, etc. Routine Repairs – repair within 10 days. All other repairs fall within this category.
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