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PAYMENT METHODS AVAILABLE: DIRECT DEBIT
OVER THE COUNTER PAYMENTS
TELEPHONE PAYMENTS
INTERNET PAYMENTS 
Direct Debit Payments Direct Debits can be set up face-to-face or over the telephone. There is no need to complete a form as our direct debit facility is paperless. If you wish to make payment by direct debit, please contact us on 0141 887 8613 or come into the office and one of our staff can do this right away, using our secure online paperless facility. Please ensure you have your eight digit bank account number and six digit sort code available. (This can be found on your bank statement or debit card.) We collect direct debits every working day of the month, with collections made weekly, fortnightly, four weekly, monthly or quarterly (owners only). Paying by Direct Debit ensures that your rent and factoring charges are paid routinely, on time at an amount agreed by you, the customer. Direct Debit Guarantee
All your Direct Debit payments are protected by a guarantee.
All banks and building societies that take part in the Direct Debit Scheme offer this Guarantee. The efficiency and security of the Scheme is monitored and protected by your own bank or building society. If the amount to be paid or the payment dates change then you will be notified normally 10 working days in advance of your account being debited or as otherwise agreed. If an error is made by the Association or your bank or building society, you are guaranteed a full and immediate refund from your branch of the amount paid. You can cancel a Direct Debit at any time by writing to your bank or building society. (You should also send a copy of your letter to the Association) In order to make use of the services below, you must have your Allpay payment card or 19 digit Allpay card number. If you do not have a card, please contact the Association to arrange for a replacement to be issued.
Over the Counter Payments
You can use your Allpay payment card to make a payment by cash or debit card, over the counter, at any Post Office or PayPoint.
You can find where your nearest PayPoint and Post Office is located by visiting Allpay’s easy-to-use search tool at www.allpay.net/outlets
 
Telephone Payments (IVR - Interactive Voice Response)
You can make payments over the phone by debit or *credit card, 24 hours a day, seven days a week using the Interactive Voice Response service operated, on behalf of the Association, by our partners Allpay.
The process is simple, with guidance throughout and there’s no need to register, prior to using this service.
You will also benefit from customer service assistance, available during office hours.
• Call Allpay on 0844 557 8321 and follow the instructions.
If successful, you will be supplied with an authorisation code. If unsuccessful, you will be transferred to Allpay’s call centre.
Internet Payments You can make payments online by debit or *credit card, all you need is access to the internet, a valid Allpay card number and a current debit or credit card.
When first using this service you will be required to complete a registration page, inputting your e- mail address and creating a password. Subsequently, you will only be asked for your password to make a payment.
• click here to pay online and follow the instructions. If you experience any difficulty using this service please use the online help facility.
Please note that if a payment is made using a debit card (e.g. SWITCH), there will be no charge for the transaction.
*If a payment is made using a credit card (e.g. VISA, MASTERCARD), a charge of 2.25% of the total transaction value will be applied to your rent or factoring account.
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