Williamsburgh Housing Association

Customer Services Team

Our Customer Services Team comprises of 3 full-time Customer Services Assistants and two part- time Assistants (job-share).  It is the team’s aim to provide a comprehensive service, answering queries and dealing with requests, without the need to pass your enquiry to a further member of staff, thereby offering a fast and efficient service.

As a guide, we have provided below a brief description of their duties and how you can contact them.

• Report repairs
• Organise and co-ordinate contractor visits
• Advise on the status of repairs
• Order replacement key fobs
• Accept, acknowledge and process Housing Application forms
• Provide housing information and advice, in addition to housing prospects interviews
• Assist with form completion
• Co-ordinate and update Mutual Exchange Register
• Provide up to date rent account information
• Order rent payment cards
• Set up direct debit mandates
• Make rent payment arrangements
• Assist with completion of Housing Benefit forms and accept evidence on behalf of Renfrewshire Council
• Record and process complaints
• Provide general advice and assistance
  

All members of our Customer Services Team can be contacted by telephoning 0141 887 8613, or by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it .  Alternatively, should you need to contact a particular member of our team, details are listed below.

	Debbie Smith   This e-mail address is being protected from spambots. You need JavaScript enabled to view it
	Kimberley Sweenie   This e-mail address is being protected from spambots. You need JavaScript enabled to view it
	Leanne McGarvey    This e-mail address is being protected from spambots. You need JavaScript enabled to view it
	Stephanie Burns   This e-mail address is being protected from spambots. You need JavaScript enabled to view it